Responsible Gambling at SlotMafia

Age Policy

Accounts are open to players aged 18 and over, or older where the player's jurisdiction sets a higher minimum. Age is confirmed through the identity document submitted at verification, and an account found to belong to a minor is closed with the balance returned to the source of the deposit. Parents who share a device with children can use filtering software such as Net Nanny or Qustodio to block access to gambling sites.

Tools Available in the Account

Deposit limit. A daily, weekly or monthly cap on the amount that can be deposited. A request to lower a limit takes effect at once. A request to raise one takes effect after 24 hours. Deposit limits cannot be applied to crypto payments, so a player who wants a hard cap should deposit by card, e-wallet or voucher.

Loss limit. A cap on net losses over a chosen period. Once reached, bets are blocked until the period resets.

Session reminder. A message showing time played and net result at a chosen interval.

Cooling-off period. The account is locked for 24 hours, 7 days or 30 days. During the lock, deposits and play are blocked and marketing messages stop. The lock cannot be lifted early.

Self-exclusion. The account is closed for 6 months, 1 year, 5 years or permanently. A self-excluded player cannot open a new account at SlotMafia or at any other brand operated by Stable Tech N.V. during the exclusion, and the Casino refunds any verified balance before the closure takes effect.

All requests go through live chat or [email protected] from the registered email address.

Warning Signs

• Betting more than planned, or more than can be afforded
• Depositing again to win back money lost earlier the same day
• Playing to escape stress, loneliness or a bad mood
• Hiding play or its cost from family or friends
• Borrowing money to gamble
• Neglecting work, study or sleep to keep playing
• Feeling restless or irritable when not gambling

Two or more of these are a reason to set a limit or take a break. Support will apply a limit or exclusion without asking for an explanation.

Free Help in Australia

Gambling Help Online: 1800 858 858, 24 hours a day, with online chat and email counselling at gamblinghelponline.org.au

Lifeline: 13 11 14, 24 hours a day, for anyone in distress

Gamblers Anonymous Australia: gaaustralia.org.au for meeting locations in every state

Financial Counselling Australia: 1800 007 007 for the National Debt Helpline

All services are free and confidential. Players outside Australia can find the equivalent service in their country through the Help Center.

Blocking Software

Gamban and BetBlocker are applications that block gambling websites and apps on a device. BetBlocker is free. Gamban is a paid subscription, though it is often provided at no cost through national help services. Both work across phones, tablets and computers and cannot be removed during the chosen block period.

Commitment of the Casino

SlotMafia does not send marketing messages to players with an active cooling-off period or self-exclusion, does not offer credit, and does not advertise gambling as a solution to financial problems. Staff who notice signs of problem gambling in chat may suggest a limit or a break. The licence from the Curaçao Gaming Control Board requires these measures, and they are audited as part of the licence conditions.