Contact SlotMafia
Support at SlotMafia is available 24 hours a day, every day of the year. The team answers in English, and the staff in chat are people rather than a bot, so a question about a specific bonus, payment or game is answered with the account in front of them.
Live Chat
The chat bubble is in the bottom-right corner of every page, on desktop, in the mobile browser and in the app. The average wait is under two minutes. Chat is the fastest route for password resets, bonus questions, cancelling a bonus, checking a withdrawal status and setting a deposit limit.
[email protected] for everything else, including verification documents, complaints and data requests. Emails are answered within 24 hours. Sending from the registered email address lets support act on the request without a further identity check.
Help Center
The Help Center in the side menu has answers to the most frequent questions on registration, bonuses, wagering, payments, KYC and the app. For most questions it is faster than waiting for chat.
Complaints
A complaint that chat cannot settle is escalated within the company. The player receives a written update by email with the status and the expected time to a decision. Complaints are accepted only from the account holder, and any claim relating to the terms must be filed within one year of the event.
Responsible Gambling
Requests for deposit limits, cooling-off periods and self-exclusion are handled by the same team through chat or email, and are applied without asking for a reason. Free counselling in Australia is available from Gambling Help Online on 1800 858 858.
Company
Stable Tech N.V.
Registration number 160129
Scharlooweg 39, Willemstad, Curaçao
Licence OGL/2024/161/0191, Curaçao Gaming Control Board